1/20/2026 Update
Just wanted to update this (to 5 stars) and say they made the missed wheel balancing right with me and I've continued to use the service department for inspections and tire installations. I've had one other wheel balance issue and they made that right as well as soon as I brought it to their attention. So the key here is nobody is perfect (myself included) but they do care about providing quality customer service and it shows in both the work they do and how they handle the occasional oops.
Original review for context left in place:
Apparently not everyone in the service department has integrity. Took my car in for an inspection and to have the tires balanced. First, they charged me for mounting and balancing four tires - when they were only supposed to re-balance the four tires already on my car. No mounting or dismounting (like when you get new tires installed) was required. So $15 per wheel just for balancing. Steep but ok if they actually did re-balance the wheels. Unfortunately, they did not do this like they said they did.
How do I know they didn't do it? Paint striped wheel weights.
In the past, I've had issues with wheel weights not staying put. I think the hub caps are part of the issue. So after having tires installed, I always use a paint marker to stripe the wheel weights so I know if a wobble develops (for me - this has been the indicator of a wheel balance problem), I can check the stripes and know if I lost one.
I took the car home after the appointment at ATA but because of traffic, I never got above 45mph. Everything seemed fine. Today is the first day I drove the car on the highway and at 60mph, I have a vibration - the same vibration that I had prior to taking the car to them in the first place and presumably caused by the missing wheel weight I discovered when checking my paint stripes. So after getting home, I pulled all the hub caps and imagine that - all my original wheel weights are there with their paint stripes AND... no new wheel weights have been added even on the wheel with the missing weight.
So not only did they over charge me for a service, they over charged me for a service they didn't even perform!
It always has been a 'buyer beware' world. But I now I understand why their waiting room doesn't really provide a view of the garage area - you can't watch them while they work (or pretend to work).